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Refund and Returns Policy

Effective Date: 2023/01/01

Thank you for choosing Candy V10. We strive to provide you with the best products and services possible. Please read our refund and return policy carefully before making a purchase.

Refunds and Returns

Once an order has been shipped, we do not accept returns, refunds, or exchanges for any reason other than product defects or shipping errors made by us.

Product Defects or Shipping Errors

If you receive a defective product or if there is an error in your shipment, please contact us within 30 days of receiving your order. We will work with you to resolve the issue promptly. Depending on the circumstances, we may offer a replacement, exchange, or refund for the defective product.

Conditions for Returns

For a return to be accepted due to product defects or shipping errors, the following conditions must be met:

  • The product must be in its original packaging and unused condition.
  • You must provide proof of purchase, such as an order number or receipt.
  • The return must be initiated within 30 days of receiving the order.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Customized or personalized products.
  • Products that have been used, damaged, or altered after receipt.
  1. Refund Process

If a refund is approved, it will be processed within 7 days after we receive the returned item and verify its condition. Refunds will be issued to the original payment method used for the purchase.

  1. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at admin@candyv10.com

By making a purchase from Candyv10.com, you acknowledge and agree to abide by the terms and conditions of this refund and return policy.

Thank you for choosing Candy V10.